One of the perks of traveling a lot is being able to stay at amazing and interesting hotels. The days of hotels being just one building with a lot of rooms and a conference room here and there have long gone. These days the trend is to make one’s hotels more unique and creative than the other. Though that does not mean that the traditional setting of a hotel has gone away, but nowadays companies are putting in more effort in how a hotel looks and what it offers, instead of just being a place where people can stay for the duration of their trip.
But, just making the interiors and the building look nice is not the end of the job. Sure, all these work towards enticing a visitor to give the particular hotel a chance, but what really makes the difference is the service one receives. If one is doing a doing a hotel management degree from one of the many hotel management institutes in India, then giving the best service to the guests is the one rule of any employee.
The level of service can dictate the guest’s impression of the hotel ranging from a good and memorable hotel to a bad and inconsiderate hotel. The hotel trade is considered to one of the ultimate people business. This means that this industry is all for the people and keeping them happy. How the public perceives a hotel can affect its success or demise. Though there are certain tips and tricks that almost every successful luxury hotel uses, which allows them to uphold that reputation of being a good hotel. Here are some of them:
1.Personality:
One can take any hotel management institute or even if one wants to get into the travel business then any college like the Indian Institute of Tourism and Travel Management will teach that having a good personality can make all the difference. Since the entire work day will mostly revolve around interacting with people, an employee in this industry should have excellent people skills and an approachable personality. So that people are not intimidated in asking something.
2.Knowing the Surroundings:
This is another mark of an employee of a good hotel. No guest likes to hear the words ‘I don’t know’ from an employee in regards to places one should visit around. One should have an extensive knowledge of all the places around the hotel that one should visit.
3.Teamwork:
All the knowledge and public speaking skills can be useless if one cannot work efficiently as part of a team. At the end of the day, a hotel is like a machine and each department must be able to work with the other in a seamless manner.
The level of service can dictate the guest’s impression of the hotel ranging from a good and memorable hotel to a bad and inconsiderate hotel. The hotel trade is considered to one of the ultimate people business. This means that this industry is all for the people and keeping them happy. How the public perceives a hotel can affect its success or demise. Though there are certain tips and tricks that almost every successful luxury hotel uses, which allows them to uphold that reputation of being a good hotel. Here are some of them:
1.Personality:
One can take any hotel management institute or even if one wants to get into the travel business then any college like the Indian Institute of Tourism and Travel Management will teach that having a good personality can make all the difference. Since the entire work day will mostly revolve around interacting with people, an employee in this industry should have excellent people skills and an approachable personality. So that people are not intimidated in asking something.
2.Knowing the Surroundings:
This is another mark of an employee of a good hotel. No guest likes to hear the words ‘I don’t know’ from an employee in regards to places one should visit around. One should have an extensive knowledge of all the places around the hotel that one should visit.
3.Teamwork:
All the knowledge and public speaking skills can be useless if one cannot work efficiently as part of a team. At the end of the day, a hotel is like a machine and each department must be able to work with the other in a seamless manner.
